Position: Quality Assurance /Quality Control Associate

Department: Quality & Regulatory

Location: Wonewoc WI

Position Description

• Follow up on Customer Complaints and investigations; find solutions to resolve issues and close complaints. Work closely with customer service and the technical expert in following and investigating complaints related to animal health. Prepare Investigation Reports for the complaints.

• Maintain company’s Quality System manual and SQF Manual documentation. Implement FDA cGMP and the SQF standards, ensure regulatory compliance throughout the Company. Responsible for development, submission, maintenance, review, archiving and destruction of controlled documents.
• Perform Quality audits of manufacturing areas, production procedures, and logs and records to ensure compliance to the established GMP & SQF and standards. Generate observations logs, audit reports, follow-up with corrective actions, and ensure implementation of the corrections made from the observations.
• Compile and maintain audit reports generated from all audit areas. Compile continuous improvement report from all departments. Perform Management Review after each audit.
• Monitor, investigate, report, and document all quality interventions and incidents including issuing Corrective/ Preventive Actions in response to non-conformances.
• Complete customer specific quality paper audits/ questionnaires/ surveys/ annual product reviews/ investigation reports for non-conformances, etc.
• Manage and maintain raw material and finished product lab test results
• Understand Food/Feed regulations and implement GMP, HACCP & other Regulatory guidelines in quality and manufacturing related procedures.
• Take the lead in customer specific audits, Certification audit, and regulatory inspections. Coordinate with production and Quality teams, and make sure manufacturing facility is always ready for any audit or inspection. Follow up on the audit/inspection outcomes and the corrective actions from observations. Maintain records of audit results and any corrective actions taken.
• Understand State and Federal regulations compliances maintain files and folders on daily basis to be always ready for Regulatory inspections.

Qualification & Experience

• Minimum, Bachelor’s degree in Science or Engineering; Advanced degree preferred
• Strong verbal and written skills
• Ability to make decisions and troubleshoot problems
• Motivation to learn and ability to multi-task

• Process-oriented with strong analytical and communication skills
• Experience in either the food industry, an operations environment preferred
• Preferred Proficiencies: MS Excel, MS Power Point, MS Word (Intermediate and above), or similar software platforms